Complaints Tracking Module (CTM) Enhancements

Complaints Tracking Module (CTM) Enhancements

  • 16 Feb Off
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On December 30th, CMS released a 2015 parting HPMS memo regarding the Complaints Tracking Module (CTM). It included an update to the Standard Operating Procedure (SOP) required for Medicare Advantage and PACE. The memo discusses numerous scenarios and issues that could arise and how to resolve them within the module. The SOP provides relevant guidance to addressing the most common issues.   

While this CMS Module is not widely utilized for PACE it is a required compliance element. Take time now to review the standard procedures, familiarize yourself with the module in HPMS and ensure all related contact information within HPMS is up to date. This will save time in responding to CTM requests when they do arise.

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